APA Style
Zeithaml,Valarie. (1990).
Delivering Quality Service:Balancing Customer Perceptions and Expectations (-).
New York:
The Free Press.
Chicago Style
Zeithaml,Valarie.
Delivering Quality Service:Balancing Customer Perceptions and Expectations.
-
New York:
The Free Press,
1990.
Text.
MLA Style
Zeithaml,Valarie.
Delivering Quality Service:Balancing Customer Perceptions and Expectations.
-
New York:
The Free Press,
1990.
Text.
Turabian Style
Zeithaml,Valarie.
Delivering Quality Service:Balancing Customer Perceptions and Expectations.
-
New York:
The Free Press,
1990.
Print.