APA Style

Zeithaml,Valarie. (1990). Delivering Quality Service:Balancing Customer Perceptions and Expectations (-). New York: The Free Press.

Chicago Style

Zeithaml,Valarie. Delivering Quality Service:Balancing Customer Perceptions and Expectations. - New York: The Free Press, 1990. Text.

MLA Style

Zeithaml,Valarie. Delivering Quality Service:Balancing Customer Perceptions and Expectations. - New York: The Free Press, 1990. Text.

Turabian Style

Zeithaml,Valarie. Delivering Quality Service:Balancing Customer Perceptions and Expectations. - New York: The Free Press, 1990. Print.