APA Style
Fitzsimmons, James A.. (1999).
Service management : operations, strategy, and information technology, 2e .
:
McGraw Hill.
Chicago Style
Fitzsimmons, James A..
Service management : operations, strategy, and information technology, 2e.
:
McGraw Hill,
1999.
.
MLA Style
Fitzsimmons, James A..
Service management : operations, strategy, and information technology, 2e.
:
McGraw Hill,
1999.
.
Turabian Style
Fitzsimmons, James A..
Service management : operations, strategy, and information technology, 2e.
:
McGraw Hill,
1999.
.