APA Style
Fitzsimmons, James A.. (2011).
Service Management : Operations, Strategy, Information Technology 7 e .
:
McGraw Hill.
Chicago Style
Fitzsimmons, James A..
Service Management : Operations, Strategy, Information Technology 7 e.
:
McGraw Hill,
2011.
.
MLA Style
Fitzsimmons, James A..
Service Management : Operations, Strategy, Information Technology 7 e.
:
McGraw Hill,
2011.
.
Turabian Style
Fitzsimmons, James A..
Service Management : Operations, Strategy, Information Technology 7 e.
:
McGraw Hill,
2011.
.