APA Style
Fitzsimmons, James A.. (2011).
Service management : operations, strategy, and information technology, 7 ed .
:
McGraw Hill.
Chicago Style
Fitzsimmons, James A..
Service management : operations, strategy, and information technology, 7 ed.
:
McGraw Hill,
2011.
.
MLA Style
Fitzsimmons, James A..
Service management : operations, strategy, and information technology, 7 ed.
:
McGraw Hill,
2011.
.
Turabian Style
Fitzsimmons, James A..
Service management : operations, strategy, and information technology, 7 ed.
:
McGraw Hill,
2011.
.