Perpustakaan Universitas Padjajaran
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Image of Hubungan Kualitas Layanan Dengan Sikap Pasien Terhadap Puskesmas Puter Bandung (Studi Kolerasi Kualitas Layanan Poli Santun Lansia Dengan Sikap Pasien Terhadap Puskesmas Puter Bandung)

 

Hubungan Kualitas Layanan Dengan Sikap Pasien Terhadap Puskesmas Puter Bandung (Studi Kolerasi Kualitas Layanan Poli Santun Lansia Dengan Sikap Pasien Terhadap Puskesmas Puter Bandung)

Kartika Singarimbun (210120140008), 2014, Public Relations Department,
Faculty of Communication, University of Padjadjaran Bandung with ...

  • CodeCallNoLokasiKetersediaan
    010030007273302.2 Kar h/R.21.106Perpustakaan PusatTersedia
  • Perpustakaan
    Perpustakaan Pusat
    Judul Seri
    -
    No. Panggil
    302.2 Kar h/R.21.106
    Penerbit Magister Ilmu Komunikasi : Bandung.,
    Deskripsi Fisik
    xiii, 159 hlm. ; il. ; 29 cm
    Bahasa
    Indonesia
    ISBN/ISSN
    -
    Klasifikasi
    302.2 Kar h
    Tipe Isi
    -
    Tipe Media
    -
    Tipe Pembawa
    -
    Edisi
    2016
    Subyek
    quality services, health care, elderly patients
    Info Detil Spesifik
    Tesis
    Pernyataan Tanggungjawab
  • Kartika Singarimbun (210120140008), 2014, Public Relations Department,
    Faculty of Communication, University of Padjadjaran Bandung with supervised
    from Dr. Hj.Lukiati Komala Erdinaya, MSi and Dr. Yanti Setianti, M Si as a
    supervisor member.

    The research title is 1/ Elderly Patients Attitudes Towards Service Quality of Puter
    Community Health Care Centre ". Community health care centre is rarely
    destination for patients treatment eventhough BP JS participants must do initial
    examination at the community health care center. Patients complaint about the
    services of doctors, nurses, registration officers and pharmacist although it is a
    health care center's pilot in Bandung appointed by Bandung Health Department.
    The purpose of this study was to analyze attitudes correlated towards health care
    quality services of Puter community health care centre. Using quantitative
    methodology in a systematic sampling technique by distributing 94
    questionnaires. Health quality services provided by doctors, nurses, registration
    officers and pharmacian correlated to elderly patients attitude. Knowledge and
    skills of doctors, nurses, registration officers and pharmacian were positively
    associated with attitudes towards Puter community health care centre . Other
    findings suggests that attention and communication skills of workers need to
    enhancement.

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